Ai News

Generative AI and CX: Companies Can Implement Generative AI to Address Evolving Customer Expectations and Become More Efficient The advanced ability of gen AI chatbots to converse with humans in an easy, natural way means that using this technology in a customer-facing setting is a no-brainer. From enhancing the conversational experience to assisting agents with […]

The A-Z of AI: 30 terms you need to understand artificial intelligence The wide range of listed applications makes clear that this is a very general technology that can be used by people for some extremely good goals — and some extraordinarily bad ones, too. For such “dual-use technologies”, it is important that all of